Got questions? We have the answers. If you don’t see the answer you need please contact us.
Also feel free to listen to our latest ad below that could help you out.
Frequently Asked Questions ?
I’ve been in an accident, what is the first thing I should do?
Please check out our “Got into an Accident” page for all the steps you should take and be sure to keep a copy of our Accident report sheet in your vehicle. It will remind you of all the information you should get and the steps you should take.
How long will the repairs take?
Every vehicle is different, but when you do schedule your vehicle in we will give you a tentative completion date. Your repairs will be completed in a timely fashion without compromising quality standards for the sake of time. Although, there are chances that repairs could be delayed for a few different reasons such as, extra hidden damage, backordered parts, received wrong parts, etc. However, no matter the reason we will always try to get it done as soon as possible!
What is a deductible and who do I pay it too?
A deductible is the portion of your claim for which you are responsible. MPI is responsible for the amount over your deductible. Deductibles help MPI control Autopac premiums because they help control claim costs. When your vehicle has damage over your deductible, you pay your deductible to the repair shop. Then, Vernaus Auto Body bills MPI a portion, which is the amount over your deductible.
After my estimator examined my vehicle and I left the claim centre, I noticed some damage that was missed. What should I do?
If you find additional damage, be sure to let us know when you bring your vehicle in and we will contact your estimator.
What is depreciation and why do I have to pay it?
Automobile insurers try to match what they give you to the value of what you actually lost. For instance, equal value for a half worn-out tire is a tire with similar wear—not a brand new one. But it may not be practical or even safe, to give you a half worn-out tire. Instead, we’ll give you a new one but you pay half the cost. The amount you pay for wear and tear is called depreciation. Depreciation is just an insurance company’s way of measuring how much value something has lost from new, through wear and tear.
Do I need an appointment for an estimate?
How long will it take? Is there a cost? Our estimates are free, and you may drop in for an estimate anytime during our hours of operation. Estimates take approximately 20 minutes to complete, depending upon the extent of the damage.
8. What methods of payment do you accept ?
We accept all major credit cards and cash.
9. Do I need to Make an appointment ?
For the best and most convenient service an appointment is best.